Archives For Development

Today, quality in products and services is a given. Customers are increasingly aware of their choices, and as a result quality has become assumed if an organization seeks to survive. Quality performance has peaked globally, resulting in the face of quality shifting from the front-line employee to the corporate leader.

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As quality continues to evolve, the question becomes, “how do we shift the ‘definition’ of quality to reflect quality leadership?” If we refer to Deming’s quality methods, there are some clear indicators as to how we can connect quality principles to leadership principles. Deming’s Quality System is based on what he called “Profound Knowledge” – calling out four interrelated and inseparable aspects of quality that act as a critical foundation: Continue Reading…

Innovation is the catalyst to growth. Innovation means doing something different, smarter or better that will make a positive difference.  Innovation applies to every aspect of your business – you can be innovative with products, services, methods or business processes.   Innovation is free and unlimited – if you actively tap into it as a leader.

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Incorporating innovation into your business can help you save time and money, and give you the competitive advantage to grow and adapt your business in the marketplace.  Because innovation refers to making things better, it can significantly increase the likelihood of your business succeeding. Research (and real life examples) have shown that businesses that innovate create more efficient work processes and have better motivation, productivity and performance overall.

Self-esteem just may be the Holy Grail when it comes to leadership development. It is perhaps the only human characteristic that determines how we see ourselves from the inside while directly correlating to how others perceive us on the outside.

While typically not a topic discussed over coffee, self-esteem is a matter of critical importance for you as a leader. Self-esteem holds you accountable to how you interact and work with others… self-esteem keeps you centered…self- esteem is the genesis for how well others respect you. It has an effect on how you think, feel, act – and your business results. Self-esteem determines your ability to be an Authentic Leader.

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In short, your self-esteem reflects the degree to which you feel comfortable with yourself as you are, believe that you have inherent value as a unique individual and demonstrate confidence in your ability to successfully achieve your own measure of success.

Over the past several weeks, I have communicated to you what I believe are some of the most challenging aspects of leadership today.  These are the facets of business, that because we do not do them well, we repeatedly see decreased motivation and loyalty, less than competent leaders and, ultimately, poor business results.  I began to think seriously about these challenges long ago – perhaps fifteen years ago!  For twenty years, I was a leader in global business and now, two decades later, I am still hearing of the exact same challenges from my clients as an Executive Coach, International Speaker and Author. Do you think we have a problem?

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 Over the past several weeks, I have communicated to you what I believe are some of the most challenging aspects of leadership today.  These are the facets of business, that because we do not do them well, we repeatedly see decreased motivation and loyalty, less than competent leaders and, ultimately, poor business results.  I began to think seriously about these challenges long ago – perhaps fifteen years ago!  For twenty years, I was a leader in global business and now, two decades later, I am still hearing of the exact same challenges from my clients as an Executive Coach, International Speaker and Author. Do you think we have a problem?

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Just as companies continue to reinvent themselves, leaders will always continue to face defining moments.  As those moments present themselves, some leaders will prove themselves risk adverse, preferring to observe and play it safe…while still others will accept the challenge and seek to make a significant and lasting difference – for their organizations and the people within. How you handle your defining moments will determine your legacy.

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The sad truth is that most leaders do not think about their legacy until it is far too late. Commitment and planning are required – legacies do not happen by themselves. Organizational legacies are built over time and have a “living” quality. In other words, your legacy grows and evolves as you do. Legacy is your contribution, your value-add… Unlike an heirloom, your legacy must be digested and absorbed by others before it can be passed on. If you do not consider and plan for your legacy, you will probably still leave one – but it will most likely not be the legacy you had in mind! Continue Reading…

I think, as business leaders, we often have a Superman complex.  We rarely seek advice because we believe we should be able to do everything, know everything, and be everything to everyone at all times.  I, too, suffer from this illusion more often than not.

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Despite this, I have found that to truly harness success, we really do have to buckle up, get out there and explore the resources that are available to us. We all need outside perspectives to stay balanced and develop a holistic view of our world, whatever that may encompass. More importantly, we need to ensure we are sharing our knowledge and perspectives with those around us… especially with those who are following us. Continue Reading…