Archives For Education

Today, quality in products and services is a given. Customers are increasingly aware of their choices, and as a result quality has become assumed if an organization seeks to survive. Quality performance has peaked globally, resulting in the face of quality shifting from the front-line employee to the corporate leader.

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As quality continues to evolve, the question becomes, “how do we shift the ‘definition’ of quality to reflect quality leadership?” If we refer to Deming’s quality methods, there are some clear indicators as to how we can connect quality principles to leadership principles. Deming’s Quality System is based on what he called “Profound Knowledge” – calling out four interrelated and inseparable aspects of quality that act as a critical foundation: Continue Reading…

Over the past several weeks, I have communicated to you what I believe are some of the most challenging aspects of leadership today.  These are the facets of business, that because we do not do them well, we repeatedly see decreased motivation and loyalty, less than competent leaders and, ultimately, poor business results.  I began to think seriously about these challenges long ago – perhaps fifteen years ago!  For twenty years, I was a leader in global business and now, two decades later, I am still hearing of the exact same challenges from my clients as an Executive Coach, International Speaker and Author. Do you think we have a problem?

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 Over the past several weeks, I have communicated to you what I believe are some of the most challenging aspects of leadership today.  These are the facets of business, that because we do not do them well, we repeatedly see decreased motivation and loyalty, less than competent leaders and, ultimately, poor business results.  I began to think seriously about these challenges long ago – perhaps fifteen years ago!  For twenty years, I was a leader in global business and now, two decades later, I am still hearing of the exact same challenges from my clients as an Executive Coach, International Speaker and Author. Do you think we have a problem?

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The Innovation Inhibitor

December 12, 2013 — 1 Comment

This week, after challenging a client to take a different perspective on organizational change, I was reflecting on a commentary I heard from Gary Hamel on how Leadership has not fundamentally changed in over 100 years.  In short, he is absolutely right. We may move things around, make them look a little different, or phrase them in a different way – but there has been little actual innovation in leadership theory and practice in a very long time. Think about it. When was the last time you did something truly innovative for your business?

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It occurs to me how critical it is that, we, as leaders, begin to think and act  differently. We have the capacity, as leaders, to see business from a completely different perspective, yet we are often hesitant to really leverage the inherent power that is within us to influence meaningful change.  The reality is that in order to move forward, we have to start – we must begin to take steps forward in the right direction. One absolutely essential way that we can move toward bringing innovation back to the forefront is to actively engage the sources that are available to us in order to facilitate new ideas and concepts coming to fruition. Continue Reading…

The truth is, you have a choice to make. We are all experiencing an extensive lag that will impact each and every one of our careers and will result in very serious consequences to every one of us – this is nothing new.  You are increasingly expected to do far more, with far less, in a much shorter amount of time. The question becomes, what are you going to do about it? How are you going to equip yourself to successfully keep up and accomplish the Herculean tasks that are expected of you?

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The answer – You are going to develop yourself! Leadership Development is not just a catch phrase anymore – It is a necessity if you are to be a productive, effective agent of innovation and growth… if you are to survive and prosper in this ever-changing, autobahn we call the global marketplace. As such, it is time you took it very seriously and, as a leader, moved your own development to the forefront of your priorities. Continue Reading…

Did you know that an estimated 70% of international ventures fail due to poor cross-cultural interactions?  When individuals from different cultural backgrounds don’t understand each other, it inevitably leads to failed projects and suboptimal results.  Culture forms the way we think and act – across all spectrums – often causing members of our organizations to perceive reality very differently across boundaries and borders.

All organizations have the capacity to generate significant results… if they follow the four golden rules of cross-cultural communications. In order to mobilize the cross-cultural power in your organization, you need to invest in cultural integration from 4 critical angles: Continue Reading…

Gifts: Taking Time To Reflect

December 20, 2012 — 1 Comment

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Knowledge and experience are gifts.

Have you ever stopped to think about what you have been given and how you can make the best use of it?  We acquire knowledge and experience on a daily basis as we go through life, but I have met very few people (and I have a very large network on a worldwide basis) that actually leverage what they know. Whether it’s a natural talent or acquired knowledge, very few of us actually take the time to stop and consider how we can best use the “Gifts” we have been given.

Organizations realize how important it is to “know what they know” and consistently try to maximize their collective intelligence – shouldn’t you? In a world where the only certainty is uncertainty, your only real source of sustainable competitive advantage is your own knowledge and experience – and how you leverage them. Your success in this increasingly competitive world depends wholly on how you qualitatively and effectively manage those gifts.

You probably don’t consistently think about all the knowledge you have gained through the years, but as the holidays are upon us, perhaps it is a good time to pause and reflect on what you do actually know…

You have knowledge and experience that is very specific and unique to you. Despite the vast amount of information you carry around in your head,  you most likely don’t stop to actually think back over what you have done in the past and consider how you can convert it into useful knowledge for today. Reflecting back over all you have accomplished over the years will prepare you for that which you are not even yet aware of.

This holiday season, I would like to challenge you to…

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