Archives For Global

As we look forward, it is helpful to also look back and gain perspective. Today’s supply chain is even more global than two years ago… It is more aligned and proactive than it was five years ago. We are making progress, but there are still critical challenges to address.  It is still not working well… experience tells me we can do better.

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Typically, even though organizations may be consolidating for cost management and scalability purposes, the walls of the individual functions, channels and regions have become even thicker. As a direct result, it is harder for you, as a leader, to build end-to-end supply chain functionality in an ever-changing global marketplace. It has become increasingly difficult for you to gain agreement on specific, customer focused initiatives or broader organizational change.

This is not a technology, process or policy problem – it is a people problem:

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The customer experience today is a battlefield in the global marketplace, as well as one of the only truly sustainable sources of competitive advantage. Today’s customers share their opinions around the clock and around the globe, making the customer’s experience central to your business performance.  The obvious truth is that it doesn’t take many bad experiences to lose a customer.

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In a recent global customer experience study by AchieveGlobal, 93% of companies said they would refuse to do business with a company again after three or fewer bad experiences. Multiple sources indicate businesses can lose 20-30% of their revenue from poor customer experiences – yet many fail to focus on the their customer experience strategy, creating a global performance chasm.

The Customer Experience Does Drive Your Business Results  

Corporate Social Responsibility (CSR) is practical and very real. It’s sometimes easy, but more often than not CSR is inconvenient – but still a necessity for every company. It speaks to our ability, as leaders, to use our position of influence and relative wealth and power to affect lives for the better. Corporate Social Responsibility is singular and achievable. It is synonymous with paying it forward for all that we have been so fortunate to achieve. It is our responsibility.

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My company, Luminosity Global Consulting Group, has been involved for years with charitable organizations, often making the journey to help those in need ourselves – it is a critical piece of who we are and defines what we stand for.  We are passionate about the fact that we have a responsibility to take care of those less fortunate than ourselves – wherever they may be around the world. We believe that CSR is not only central to our ability to succeed in the marketplace, but also to ensuring we have a positive, responsible influence on the world around us. To this end, we have adopted a global CSR framework to align and drive our commitment to making a significant contribution to ensure the world becomes a better place for everyone.

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Just as companies continue to reinvent themselves, leaders will always continue to face defining moments.  As those moments present themselves, some leaders will prove themselves risk adverse, preferring to observe and play it safe…while still others will accept the challenge and seek to make a significant and lasting difference – for their organizations and the people within. How you handle your defining moments will determine your legacy.

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The sad truth is that most leaders do not think about their legacy until it is far too late. Commitment and planning are required – legacies do not happen by themselves. Organizational legacies are built over time and have a “living” quality. In other words, your legacy grows and evolves as you do. Legacy is your contribution, your value-add… Unlike an heirloom, your legacy must be digested and absorbed by others before it can be passed on. If you do not consider and plan for your legacy, you will probably still leave one – but it will most likely not be the legacy you had in mind! Continue Reading…

The Innovation Inhibitor

December 12, 2013 — 1 Comment

This week, after challenging a client to take a different perspective on organizational change, I was reflecting on a commentary I heard from Gary Hamel on how Leadership has not fundamentally changed in over 100 years.  In short, he is absolutely right. We may move things around, make them look a little different, or phrase them in a different way – but there has been little actual innovation in leadership theory and practice in a very long time. Think about it. When was the last time you did something truly innovative for your business?

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It occurs to me how critical it is that, we, as leaders, begin to think and act  differently. We have the capacity, as leaders, to see business from a completely different perspective, yet we are often hesitant to really leverage the inherent power that is within us to influence meaningful change.  The reality is that in order to move forward, we have to start – we must begin to take steps forward in the right direction. One absolutely essential way that we can move toward bringing innovation back to the forefront is to actively engage the sources that are available to us in order to facilitate new ideas and concepts coming to fruition. Continue Reading…