Archives For Influence

Let’s talk about what it means to work Across Boundaries…. because the reality is that it can mean many things to many people.  In my world, working across boundaries is about lateral thinking… really comprehending that you are a single piece of a much larger puzzle and that your piece has a significant impact on the larger whole. It also means having the capacity to move across those boundaries to absorb knowledge from one context or discipline and apply it back into your area of expertise to create a free-flow of information – increasing your knowledge and the potential to “create a better mousetrap”. Think Leonardo DaVinci:

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Working across boundaries, more than anything else, means working together to solve problems that cannot be solved ~ or easily solved ~ by a single person, department or business unit.  It is critical that you, as a leader, consider (and learn from) the overall system and expect every person across every department to work together to figure out how to improve the overall experience for customers both internally and externally – the rest will naturally follow. The reality (whether you want to acknowledge it or not) is that you are part of a system… a network… an interconnected structure involving many people and multiple linkages.  Without each component part of the whole, there is little to offer the customer… or the market.

Despite the necessity of collaboration,  organizations are complex – engaging across boundaries can present several challenges. Because Networks are inter-organizational, cross-departmental and interpersonal, different stakeholders across that network have differing:

  • Points of view (by default)
  • objectives and missions
  • micro-cultures and perspectives
  • methods of operation – purpose, policies, procedures and systems.
  • financial models (i.e. cost centers versus profit centers)
  • degrees of power
  • challenges/opportunities
  • decision-making capacities
  • Sources of conflict within network and with the customer

Despite the challenges, continually improving organizational performance is what matters and that can only happen with collaboration across both horizontal and vertical boundaries. It is critical for your company to get everyone working together in order to “build that better mousetrap”. We all know how important it is to work effectively across organizational boundaries, however multi-functional, multi-cultural, multi-level teamwork is unnatural. The innate tendency of organizations is to optimize within a business unit or department rather than understanding that every aspect of the company is part of a living system and optimizing for the global customer experience or enterprise acceleration. Too often, the sum of the parts doesn’t create a high-performing whole. Getting people to collaborate and learn from one another across boundaries typically requires a crisis… or aggressive edicts from organizational leadership (which can also backfire if not delivered appropriately).

Suppose for a moment you are the Chief Operations Officer of a multinational company and you want to improve the experience of customers worldwide, while also reducing the cost of overall operations. Who do you need to involve in improving the process?

Product Development creates the product…

Operations produces it…

Sales sells it…

Legal reviews it and creates the contracts…

Implementation Management implements it…

Customer Relations maintains the relationship after the sale…

Finance invoices and tracks financial progress…

BUT the customer will ultimately pay for the product and decide if you are a good partner overall.

In a typical scenario, each department is a separate business with its own objectives, business practices, culture, and information systems.  However, without all the component parts coming together to deliver the product or service, there is nothing to offer the market.  As a leader facilitating people working effectively across boundaries you need to understand, accommodate and help people understand that:

  • Departments and their people have ongoing, critical inter-dependencies that require cross-boundary interactions on a regular basis
  • It is natural that every department or business unit will have both common and competing goals – they must find common ground and “third best ways” of operating for organizational and customer benefit
  • As part of an integrated workplace, your people work in an elastic environment – groups will expand and contract as needed
  • Members need to be both participative and authoritative, depending on the circumstance
  • People need to see both the forest and the trees – understanding the system as a whole is critical, but they also must consider the people and components within the system in order to be successful
  • They must balance advocacy and inquiry, again depending on circumstance

If your organization truly wants to maximize shareholder value (and be around in another 10 years), continually working across boundaries to improve organizational results and the customer experience is the answer – which will drive competitive advantage, revenue and contract viability.

With the inherent challenges  (and opportunities) that come with working across boundaries:

How can you, as a leader,  leverage a multi-functional, multi-level, multi-cultural network of people to optimize overall operations… rather than optimizing each business units objectives?

How can you create an environment that embraces  the objective of cost reduction, while at the same time “thrilling” the customer?

And how do you do this when changes to the system may create winners and losers – internally and externally?

Leonardo da Vinci once said:

“I have been impressed with the urgency of doing. Knowing is not enough; we must apply. Being willing is not enough; we must do.”

He was right. Taking action is critical to enhancing operations and elevating the customer experience. Every single BU has the capacity to see through “new eyes” and gain new perspective by working within the system, as opposed to working only within its own boundaries. Remember – Arms, Wings, Flying Machines… the possibilities are endless!

Please engage the discussion and let us know how you view working across boundaries.

Stay tuned – we will discuss the answers to these questions!

Have questions or need an expert to help you in your global organization? Contact me at SheriLMackey@gmail.com.

Slide1Hello All.

I realize I have not written much over the past year due to increasing business demands, as well as making the recent decision to sell our business, Luminosity Global Consulting Group. Given my incredible expedition so far, I am so excited to see and experience what comes next…

Over eight years ago, we launched Luminosity Global with the idea that we would enable executives to move toward their impossible future, while optimizing their people, process and programs on a global scale. Approximately one year ago, we were fortunate enough to have a corporate entity approach us and offer to acquire The Global LABB, our proprietary leadership platform built for Luminosity clients. Now, another year has passed and once again, we have had an amazing offer to purchase our consulting group.

As a result, I am excited to explore new opportunities and potentially move back into corporate life. While I have absolutely loved conceptualizing and seeing Luminosity grow into an incredible entity of its own, this is an amazing opportunity to pursue a new path in my career – one that will enable me to make a lasting impact on people, process and programs from a very targeted perspective. I am so incredibly excited to move into the next phase of my professional life… to see what adventure lies ahead. I feel so fortunate to have had the remarkable experiences I have had, yet I can feel the pull to move toward my own impossible future!

To each of you – never be afraid to change direction in unexpected way and go forward in the expectation that you can always become an even better version of yourself – if you give yourself the opportunity to do so!

I will continue to blog, as time permits, as I truly enjoy sharing my thoughts and insights with each of you – as well as receiving your questions and comments. Please continue to reach out with any questions or comments you may have. You can always contact me through Leadership Across Boundaries and Borders, as well as at sheri@sherimackey.com and I will always respond in kind.

Best Regards,

Sheri

As those who have been reading this blog for a while know, my passion is global business. I love to travel and interact with different people from different places.  Everywhere I go (and I have lived, worked or traveled to over 70 countries), I truly enjoy observing distinct cultures and taking away lessons learned from each place and every culture I engage with.  In

Vienna

fact, a good deal of my life’s work is based on this very concept.

This summer, while attending Board Meetings in Vienna, I had the privilege of engaging with several colleagues – global executives and academic experts – to discuss some rather interesting views relating to the differences in business perspectives between Eastern Europe and the rest of the world.  It became interesting as the various views on doing business in different regions shifted… but today, Vienna:

Vienna is a beautiful city filled with exquisite buildings, powerful opera halls, sophisticated clothing and incredible art. The Viennese people themselves, without a doubt, embody “Culture” with a Capital C. From high art to street art, from music to theater, dance to interpretive movement, architecture to fashion – it’s all there…and it’s simply a way of life.

Continue Reading…

For better or worse… we are all extensions of the networks we have built – or the lack thereof. Those who are devoted to the intensive cultivation of the vine will prosper and grow, while those who do not, well, you can guess the outcome…

Slide1Ask any senior executive (or successful salesperson) which single skill has helped them to accelerate their career – an overwhelming majority will respond with one simple word… Networking.

We all know what makes the corporate world continue to expand and grow. It’s a giant social vine, with people dependent upon one another for success. Whether we like it (or care to acknowledge it) or not – we rely upon one another… very rarely solely responsible for our own achievements without the support and help of others.

That in mind, the single greatest skill you can develop is dynamic interdependence, which equates to NETWORKING. This is the most powerful marketing tactic you can employ to accelerate and sustain your own success! Few things will help you grow faster than a creating a strong network.

Continue Reading…

Slide1In today’s demanding business environment (cost pressures, flatter organizations, more direct reports, “speed to market” as a competitive advantage, etc.) you have limited opportunity to devote time and energy to your own development. Most leaders struggle to meet all of the responsibilities of their positions and are too busy and too stressed to step back and learn from their experiences – or to implement changes that establish best practices. The one thing that is in no one’s best interest is for you, as a leader, to forsake your own learning and development – no matter what level you may be. In the current environment, Executive Coaching is one sure-fire way you can continue to develop your executive-level skills, as well as address your developmental and growth needs (which impacts the entire organization), while continuing to run your organization on a day to day basis. Continue Reading…

Integrating Influence

November 15, 2016 — Leave a comment

The key to successful leadership is influence, not authority.
― Kenneth H. Blanchard

In your never-endinscreen-shot-2016-11-15-at-8-48-38-amg quest to become the best leader you can be, you need to relentlessly seek new ways to ascend to the next level. But how you influence others along the way has an enormous impact on your ability to climb the ladder of success. How can you use your power and influence to create a level of support

around you that will further both your success… and the organizations?

Throughout history leadership has been critical to performance, to success… and to the greater good. Power in the workplace has traditionally been defined as force, dominance, aggression, strength, and authority. Observations could lead you to conclude that only the most powerful make it to the top and that in order to that level you must bring into play perceived force, dominance, aggression, and strength. Not true…

Today, it is far more critical to understand and leverage the dynamics of influence within power. Learning the art of influence as a tool for positively impacting your surroundings and facilitating the achievement of goals will take you far. Influence is about getting things done in the real world – where politics and personalities often seem to hinder rather than help you. Influence makes things happen, despite the obstacles that might stand in your way. Your implicit theories and feelings about power and influence have a profound impact on how you perceive problems and opportunities, and subsequently, how you decide upon a particular course of action. To develop a realistic point of view, you must become aware of and test your assumptions about power and influence. Here are three resources to help you: Continue Reading…