Archives For Trust

GLABB – something not only at the very foundation of my company, but of who I am as an individual.  Having spent over 25 years in global business, I feel somewhat qualified to speak from my experience and knowledge as I have worked with and for some of the most well-known global companies around the world leading Global Service Operations.  As I continue to talk with clients through the years about the true essence of global leadership (GL) and how it translates into real business results, I am continually intrigued by the variations and perceptions associated with the term Leadership.  I started this series describing my definition of the word “Global“… so now what do I mean by “Leadership”, in context? An overused, ambiguous term to be sure… However, when used purposefully, the word leadership is very distinctive… and very powerful.

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“Never doubt that a small group of thoughtful, committed citizens can change the world.  Indeed, it is the only thing that ever has.”

~ Margaret Mead

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You understand that your organization is a system of relationships and that those relationships are the glue that holds the organization together. Anyone can be collaborative leader — no matter what your role or position may be. As a collaborative leader, you have the opportunity to create cohesive communities, whether your teams are co-located or geographically dispersed across the globe.     Continue Reading…

Self-esteem just may be the Holy Grail when it comes to leadership development. It is perhaps the only human characteristic that determines how we see ourselves from the inside while directly correlating to how others perceive us on the outside.

While typically not a topic discussed over coffee, self-esteem is a matter of critical importance for you as a leader. Self-esteem holds you accountable to how you interact and work with others… self-esteem keeps you centered…self- esteem is the genesis for how well others respect you. It has an effect on how you think, feel, act – and your business results. Self-esteem determines your ability to be an Authentic Leader.

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In short, your self-esteem reflects the degree to which you feel comfortable with yourself as you are, believe that you have inherent value as a unique individual and demonstrate confidence in your ability to successfully achieve your own measure of success.

As outlined in  Control Cataracts (Part 1) ,  Control Cataracts is a disorder that occurs in a leader’s vision. It happens when someone becomes desperate to maintain control at the expense of the group or the organization. He or she becomes reluctant to share any measure of authority for fear of losing control. This results in a blindness to the value that could be added by those around them, as well as a short-sightedness as to what success really looks like. Competent employees do not appreciate Control Cataracts; this leadership style erodes confidence and motivation, and will eventually drive them away.

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This week, I am going to ask you to really think about Courage – it is an important concept that seems to be falling by the wayside. Aristotle referred to courage as the first virtue because it makes all of the other virtues possible. Aside being the most important human virtue, it is also the most important business virtue.

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Think about it…

  • Leadership requires making bold and often unpopular decisions…
  • Innovation requires conceiving radical, unconventional ideas…
  • Sales requires being repeatedly rejected and still going back to attempt to close the deal…

Leadership, Innovation and Sales all require Courage. Without courage all of our core business concepts (including leadership, innovation and sales) suddenly lose their potency… withering in obscurity. So why do we put so little emphasis and value on courage in the workplace? Continue Reading…

We all want to communicate well.  But realistically, how often do we communicate with intention? Sometimes, even beyond communicating with intention, we need to stop and consider how to communicate strategically in order to achieve what is important to us.

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This week, I am going to step back to a very simplistic communications tool that may give you pause as you consider how you communicate to achieve successful ends. It is called the DEAR MAN and it will walk you through some valuable considerations to make as you consider how to communicate with strategic intention. When speaking with someone and seeking to communicate strategically, consider this model: Continue Reading…