Posts Tagged ‘Leadership’
January 26, 2012
The greatest achievement of the human spirit is to live up to one’s opportunities and make the most of one’s resources.
~ Marquis de Vauvenargues
Wherever your most desired destination may be, one thing is for sure – if you don’t get on the road, you will never arrive. Once you decide to embark on the less traveled path of pursuing your personal goals, it it important that you set achievable milestones in order to successfully enter the narrow gate of your desired destination. It may feel like a long journey, but with perseverance and dedication to fulfilling your potential, you will arrive…
When you have achieved that goal you have steadily been working toward, ensure you take the time to congratulate yourself and enjoy the satisfaction of having achieved what you set out to do. Absorb the implications of the achievement, and observe the progress that you’ve made towards other goals. At the very least, achieving your milestones will fuel your motivation to propel you toward your next goal – ultimately guiding you to where you want to be. Achieving even small goals (milestones) along the way will give you the self-confidence to pursue new and exciting destinations.
Whether the goal was small or large, STOP and take a little time to enjoy the moment and reward yourself appropriately. Recognize your success for what it is…SUCCESS!
Now, with the positive experience of having achieved a goal, and taking the time to properly acknowledge your accomplishment, review the journey to date and determine:
- Was the goal too easily attained? If so, make sure your remaining goals (or your next goals) stretch your capacity so that you continue to grow and arrive at new and exciting destinations.
- Did the goal take a daunting length of time to achieve? Ensure your next goals are a little more time-bound, and check the distance between your milestones.
- Did you learn something from your journey? If so, leverage your learning and use it to facilitate the journey toward future destinations.
- Did you perceive a deficit in your skills, despite achieving the goal? Think about incorporating some of the more challenging aspects of the journey onto future roadmaps in order to allow you to hone that particular skill for future journeys.
- Have you derived as much pleasure from the journey as you have in arriving at the destination? I hope so – life is all about the journey after all…
Now that you have arrived at your desired destination, it is time for you to reset your navigation system and set that next big, audacious goal that will take you on yet another exciting journey toward the fulfillment of all of your most “desired destinations”…
Where will you go next?
I hope this series has provided some useful guidelines toward helping you to manage your journey toward your ultimate destination. Please engage the discussion and let us know how you will travel toward your next personal goal. Always feel free to contact me atSheri.Mackey@LuminosityGlobal.com or by visiting our website at www.LuminosityGlobal.com. Check back next week for the next installment of Leadership Across Boundaries and Borders.
Posted in Development, Goal Setting, Leadership, Personal Goal Setting, Planning, Potential, Strategy, Value Creation, Winning | Tagged Change Management, Execution, Goal Setting, Leadership, winning results | Leave a Comment »
January 9, 2012
Some men give up their designs when they have almost reached the goal; While others, on the contrary,obtain a victory by exerting, at the last moment, more vigorous efforts than ever before.
~Herodotus
Goal setting sounds simple right? Well it is, but it can go downhill very quickly. You have committed to your personal goal-setting journey, but there are some roadblocks to watch out for. The first rule of the road is, “keep on moving!” Despite honoring this mantra, you may still fail to reach your desired destination because you (consciously or unconsciously) take some critical wrong turns that keep you off course:
1. You just won’t follow the process through because:
- You can’t think of a good reason to set goals: This is your future we are talking about here – goal setting defines your destination and how you will get there, so that one day your dreams becomes reality. Keep this in mind when you are deciding how to proceed…
- You are in control of your own destiny: You are where you are now because of the action [or inaction] you have taken in the past. Where you’ll be in the future is determined by the actions you take today. Is there any better reason to start setting goals and having some control over your future?
- You don’t see how goal setting will help you: Maps help you get where you want to go, right? That’s all goal setting and action planning really are – the roadmap to your future. Of course it will help.
- You haven’t got time: Goal setting is about working smarter, not harder. Yes, it will take some of your time and energy, you may even have to make some sacrifices. However, the end results are truly worth the effort. Surely you can set aside a small amount of time each day to move toward your life’s purpose and take the actions necessary to get there? The sad reality is that many people procrastinate all their life and never achieve what they really want to achieve. Don’t be one of those people. Visualize what life will be like when you arrive at your desired destination and use this vision to give you the motivation and “drive” to get there.
- You believe it is too hard: Goal setting is simple, but not easy. It takes some time and you need to do some soul searching to determine what it is that you really want out of life – but it is not hard. It may seem overwhelming, however by managing the process with relevant mile-markers, you can continually move in the right direction and ultimately achieve everything you want. The other thing to remember is that goal setting is a skill. Like all skills, goal setting takes exposure and time to develop.
- You are afraid of failure: What is fear? False Expectations Appearing Real. You determine what you are capable of, and more than likely you are your biggest constraint. What is the worst case scenario of not achieving your goals? You may achieve some of your goals or, perhaps, a portion of a goal. You will know that you gave it your best effort and as a result achieved something… Now, what is the most likely outcome of not setting any personal goals? Not going anywhere - far worse, by my estimation. Fear of failure is real. It is critically important to come to terms with this, as fear of failure can result in a complete lack of action… resulting in failure to achieve anything meaningful. Learn to grow from failure, rather than fear it.
- You don’t take your goals seriously enough to fully commit: You need to take goal setting seriously if it is going to work for you. You have probably tried New Years resolutions in the past – did you take them seriously? Did you succeed?
Read the rest of this entry ?
Posted in Personal Goal Setting, Planning, Potential, Strategic Planning, Strategy, Value Creation | Tagged Change Management, Goal Setting, Leadership, Potential, results, Strategic Planning, success, winning results | 2 Comments »
November 10, 2011
If you want to succeed, you need to set goals. Without goals, you lack focus and direction. Goal setting not only allows you to take control of your life’s direction; it also provides a benchmark to determine if you are actually succeeding. After all, having money in the bank is only proof of success if your goal is to create wealth and all that comes with it. However, if your real goal is make a difference in this world, the money may only be a milestone on the way to your final destination – or may not play into your life goals at all.
As mentioned earlier in the week, goal setting is a process. While it is both necessary and critical to set SMART goals, it is particularly useless if you cannot operationalize the process and incorporate it into something you will leverage for your own success. Having established the meaning and specifics behind SMART goals, let’s look at a way to operationalize the process:
1. Take the most efficient route: State each goal in one sentence – make it SMART.
The single sentence guideline forces you to be focused – stating clearly and plainly what you intend to accomplish. This clarity, right at the beginning of the goal setting process, makes it incredibly powerful. It also makes it straight-forward to check that you are meeting ALL SMART criteria within the context of the guideline.
2. Appreciate the journey: Understand WHY you have chosen specific goals
Goals, as important as they are, need to have a deeper why or they are not sustainable. There must be an engine that drives them – a commitment to something that matters. Failure to address this challenge will almost certainly result in lack of motivation and failure to attain the milestones necessary to achieve your goals. Answer this question thoroughly in your own mind and you will be motivated to follow the route to your ultimate destination.
Read the rest of this entry ?
Posted in alignment, Destinations, Development, Education, Establishing Your Route, Goal Setting, Leadership, Planning, Potential, Strategic Planning, Value Creation | Tagged alignment, Execution, Goal Setting, Leadership, Potential, winning results | Leave a Comment »
November 8, 2011
If you don’t know where you are going, you will probably end up somewhere else.
~Lawrence J. Peter
Just as when you are traveling to a destination it is helpful to know the best route, in driving toward your goals it is useful to know how to get there in the most expedient way. Goal setting is a process that starts with careful consideration of what you want to achieve, and ends after a lot of tenacity and commitment to accomplish what you set out to do. In between there are some very well defined steps that transcend the specifics of each goal. Following these road signs will allow you to realize your desired destination without taking too many detours.
We have, over the past couple of weeks, focused on why goals are important and preparing for the journey of personal goal setting. Now that we have prepared, it is time to embark on our journey of personal goal setting. Most of us are familiar with the SMART mnemonic for setting goals: Specific, Measurable, Achievable, Relevant and Time-bound. Unfortunately, few actually give much time and attention to the model. It is, however, a key difference between goals that are achieved and goals that are not.
S: Be Specific
First and foremost, goals need to be specific, clear and well defined. They should state exactly what you want to do in concrete terms. Vague or ambiguous goals are unhelpful because they won’t provide sufficient direction. Remember, you need goals to show you the way. This is the fundamental difference between a dream and a goal. Dreams get you nowhere if they do not become actionable, yet you would be surprised at how many leaders fail at this first, critical step. In order to succeed you should:
- Ask yourself exactly what it is you want to do
- Understand why you want to do it
- Ask yourself how you plan to do it
- Ask yourself who you will need to help you
- Ask yourself when you would like to achieve the goal
Being specific has a tremendous impact on your mind. Vague, generalized goals are likely to leave you bored and disinterested over time… specific, detailed goals should fuel your mind and energize your actions.
Being specific also means writing your goals down. Writing your goals out in complete detail provides the subconscious mind with a detailed set of instructions to work on – a roadmap for success. The more information you give it, the clearer the final outcome becomes. The more precise the outcome, the more efficient the mind can become. The simple mechanical act of writing makes your goals visible and tangible. Now they are no longer just thoughts – they are commitments!
Read the rest of this entry ?
Posted in alignment, Destinations, Goal Setting, Leadership, Planning, Planning Your Route, Potential, Strategic Planning, Value Creation | Tagged alignment, communication, Leadership, Potential, results | 1 Comment »
October 17, 2011
All successful people men and women are big dreamers.
They imagine what their future could be, ideal in every respect,
and then they work every day toward their distant vision, that goal or purpose.
- Brian Tracy
Personal goal setting is the single most important thing you can do to ensure you reach your potential – as a leader and as a person. You need well-defined targets that give you direction and motivation – they are your road map to success, your life’s plan, and your personal guide to the future. Think about it, without setting both personal and professional goals you are following a road with no destination.
In reality, would you set out for an unfamiliar destination with no real idea of how to get there? Probably not! Despite this fact, statistics show that while most leaders have substantial goals in place for their organizations, very few actually have goals in place for their lives.
If you’re one of the 95% of people on this planet who don’t know what their personal goals are (or life’s ambition is) – and as a result still have no idea where your final destination will be – then you should consider creating explicit goals that will drive you to achieve everything you want in life. Goal setting is just a process, but it is a very important and personal process that helps you get what you really want out of life. Many people never take the time to think about what they ultimately want from life… or next week, for that matter. Others dream about where they want to go,
but never develop a map to guide them as to how to get there in an effective, efficient way. Odds are, you fall into one of these two categories…
Throughout history, there is a clear link between people that set goals and people that succeed. This is because personal goals provide a way to define a clear path toward a chosen destination. The old saying that,” people who succeed have goals and people who have goals succeed” is absolutely relevant and true in every society around the world. Establishing personal goals will significantly increase your chance of life happening the way you want it to happen.
Read the rest of this entry ?
Posted in alignment, Destinations, Development, Leadership, Personal Goal Setting, Planning, Potential, Strategy, Value Creation | Tagged Leadership, Potential, results, success, winning results | 4 Comments »
September 1, 2011
Globalization and rapidly changing technology continue to sweep the world. Organizations working across international and cultural boundaries face significant challenges as they seek to reach and maintain market leadership – however, inherent in those challenges are often unrealized opportunities. One such opportunity, Multicultural teams, offers a wealth of leverage to the discerning global leader. Our research repeatedly identifies the following advantages when multicultural teams are leveraged effectively:
- Global economies of scale and scope are realized
- Effective global learning & knowledge transfer takes place
- Global strategic capabilities are enhanced
- More innovative products and services are developed
- Better understanding of customers across multiple geographies is achieved
- Strong cultural intelligence fostering competitive advantage is accomplished
In today’s complex global marketplace, success depends on a company’s ability to work effectively across different geographical locations and cultures in order to drive innovation and capture market share. Leaders must go beyond motivating people from very different cultural backgrounds, experiences and leadership styles – they must create an environment that facilitates multicultural teams to collaborate effectively across boundaries and borders. There is simply no better better way to understand and strategically exploit the global marketplace.
The truth is that most organizations under-utilize their multicultural teams as strategic assets. When properly developed, such teams contribute significantly to the growth and success of the organization and to its bottom line. In fact, multicultural teams are one of the most consistent sources of competitive advantage for any organization who deploys them – they are effectively the bridge between the workplace and the marketplace.
Read the rest of this entry ?
Posted in alignment, Communication, Cross-cultural, Culture, Development, Global, Global Culture Series, Global Leadership, Innovation, International, Leadership, Multicultural Teams, Multinational, Planning, Potential, Resources, Strategic Planning, Strategy, Team Building, Uncategorized, Value Creation | Tagged alignment, challenge, communication, complexity, global alignment, global business, Global Leadership, global organizations, Global teams, intercultural teams, Leadership, Potential, Strategic Planning, success, synergy, transformational management, winning results | Leave a Comment »
August 26, 2011
“Think Global/Act Local” was based on acculturation: Customizing products and services for regional consumption in accordance with the local language, currency, culture and regulatory climate. Not surprisingly, localization encouraged each country of operation to develop its own customized solutions and operational procedures. This has resulted in data silos around the world and companies operating with huge information blind spots across the spectrum. It can take weeks, even months, to collect, reconcile, translate and analyze regional performance – much less consolidate a global view of the corporate picture.
In addition to the above issues, business today is facing new challenges, and I do not believe the statement “Think Global, Act Local” actually holds true anymore. There is an under-acknowledged reality in global organizations today: easier access to international markets is creating limitless sales opportunities on a worldwide basis, but is also creating numerous challenges in how those products and services are presented in local markets. Escalating costs and increased competition are also placing companies under increasing pressure to improve innovation and raise shareholder value – on both the global and local levels. The new reality is that companies must think and act both global and local simultaneously.
Globalization requires common business practices and processes across the enterprise. The challenge is to reengineer processes to be globally efficient, yet locally accountable. A multinational company may have global processes, policies, and procedures, however they must still adhere to in-country requirements set by foreign governments, as well as honor the business traditions, etiquette and customs which are the underpinning of successful and long-term relationships in the local markets. The goal, therefore, is to establish shared services and global practices, which simultaneously have the flexibility and robustness to meet local market criteria, while leveraging the power of the global market.
However stringently a global corporate culture is imposed, to gain a true competitive edge it is critical to be able to implement effective global solutions with the flexibility of a local interpretation. However, determining the local subset of required functionality is not for the faint-hearted. In-country offices will defend every aspect of their local operation as essential. In reality, it will be a mix of real and manufactured needs that the discerning global leader will be required to effectively evaluate and strategically calculate in order to determine the method of change to be employed.
If put into perspective, global is about the size and strength of a business. Local is about the people the business touches – where they live and work, how they think, what they value, and what moves them to action. Acting local demonstrates a respect for local perspectives, priorities and traditions and demonstrates an understanding of how to compromise to bridge the gap and create an environment where both global and local thinking are simultaneously integrated into the fabric of the global organization.
Locally effective global businesses take into consideration how local attitudes and behaviors differ from those of the company’s home country and other local markets and create a puzzle that fits nicely together – all the pieces are different, but interconnected. Something as simple as observing local seasonal or religious holidays when timing the launch of a new global product can have a direct impact on the success or failure of the campaign.
If global is seeing the forest, then local is tending the trees. With only a view of the forest as a whole, it is possible to overlook the trees that need attention. Up close, it is easy to focus on the detailed care of each tree, but lose sight of its place in the overall forest. Balancing both viewpoints is critical to keeping both the trees and forest healthy. Global Corporations are like a forest – a sum of its parts – consistent, meaningful and effective local practices must contribute to the success of the whole.
You can contact me at Sheri.Mackey@LuminosityGlobal.com or by visiting our website at www.LuminosityGlobal.com. Check back next Thursday for the next installation on Global Leadership Across Boundaries & Borders.
Posted in alignment, Cross-cultural, Culture, Global, Global Culture Series, Innovation, International, Leadership, Planning, Potential, Resources, Strategy, Uncategorized, Value Creation | Tagged alignment, challenge, competitive advantage, global alignment, global business, Global Leadership, global organizations, intercultural teams, Lead Creatively, Leadership, Potential, Strategic Planning, transformational management, winning results | Leave a Comment »
July 8, 2011
As we begin to explore and to understand how cultural orientations affect our assumptions and perspectives, it is important to understand what a cultural orientation is and how it affects worldviews. Everyone has specific orientations, or ways of perceiving the world around them, primarily derived from our cultural background and the way we were raised. These orientations, or world-views, combine to determine who we are and how we see the world around us. From that basis, we will begin to look at several layers of cultural orientation that specifically affect the way people view the world and the assumptions that are placed on interpretations in communication.
If we can leverage orientations to better understand our own perceptions, as well as help us to understand the complex network of cultures surrounding us in our work and in our lives, we can then begin to leverage cultural orientations as a communication tool for discovering creative solutions to problems – increasing the human potential of everyone involved, from every culture, and achieving success on a journey toward high performance and fulfillment that will far exceed everyone’s expectations. Let’s get started with the first set of cultural orientations…Power/Responsibility.
There are three critical elements to establishing how an individual or group may view where they, themselves, as well as others, belong on the Power/Responsibility continuum:
1) Humility; People should accept inevitable natural limitations and are not in control,
2) Harmony: People should strive for balance with nature, having a clear understanding of what one can control and what one can not control or
3) Control: People have determinant power and responsibility to forge the life they want, and are in complete control of every aspect of life.
Humility recognizes that most things are out of our control. Success is viewed as a combination of effort and good fortune, but is never of one’s own doing. Humility teaches us to gracefully accept our limitations, however humility becomes ineffective when it leads to passive acceptance of fate and prevents individuals from taking proactive steps toward positive change. It can lead to self-fulfilling prophecies perpetuating the status quo and causing missed opportunities. On the other hand, humility can teach wisdom: we can learn to accept what life has for us (gratefully or with a grain of salt), relieving us of the burdens of feeling responsible for what happens – everything is beyond our control.
Harmony is the center-point of the continuum between Humility and Control, and is all about balance – knowing when to act and when to let go; maintaining balance between opposite forces. Those who strive for harmony tend to create an atmosphere of consideration and mutual respect. There is a clear sense of when to take control and when to fall back and accepts that there are limitations. This approach fosters an atmosphere of unity and collaborative processes that lead to global success. The leader who knows when to listen, when to act, and when to withdraw can achieve anything.
Control-oriented individuals feel they are in charge of their own destiny – a belief in man’s will over nature, relationships, and happiness, as well as academic or business success. The positive side of control is that it often leads to productivity and strong self-fulfilling prophecies – one can achieve anything one puts his/her mind to. It exudes a sense of optimism and an ability to attain extraordinary goals. The ugly side of control is arrogance and the potential for guilt and frustration when things do not happen as planned. After all, if you believe you are in complete control, it is also your fault when success is eluded. In addition, it is a high-risk proposition to try and control your environment and relationships – you may find in others an unwillingness to comply that ultimately impedes your goals, and thus your success.
Now, imagine the difference if you could begin to leverage the richness in each orientation, while being aware of, and watching for their downsides amongst your diverse global counterparts. If you understand that your own sense of Power/Responsibility may lie toward the control orientation on the continuum (for example), but you need to successfully establish annual goals with your staff in Asia, which are likely to lean more toward a humility orientation, how might you shift your approach to communicate in a way that may result in better cultural understanding and buy-in? If you need to change a process, how might you leverage your knowledge of Power/Responsibility and the associated orientations to alter your communications between regions to facilitate excitement and buy-in to change across various regions? Your understanding and use of cultural orientations communicates a sensitivity that will facilitate faster, more effective results in a fraction of the time that a “one size fits all” communication approach can ever hope to achieve.
If leveraged correctly, this concept will allow you to discover new options, shift perspectives, and quite possibly, to leverage differing orientations as you move between and amongst different geographical locations and cultural orientations. My theory…Acting Local is Acting Global.
For the next several weeks, I will be discussing specific cultural orientations that will facilitate successful communications and business results across cultures. You can contact me at Sheri.Mackey@LuminosityGlobal.com or by visiting our website atwww.LuminosityGlobal.com. Check back next Thursday for the second in a multi-tiered discussion on understanding cultural orientations for successful communication Across Boundaries & Borders, Time Management Orientations.
Posted in Acting Local IS Acting Global, alignment, Cross-cultural, Culture, Global, Global Culture Series, Global Leadership, Leadership, Potential, Value Creation | Tagged alignment, communication, Cultural Orientation, global business, Global Leadership, global organizations, innovation, intercultural teams, Leadership, results, transformational management | 2 Comments »
June 17, 2011
For those of you who have been following my blog from the very beginning, I will apologize in advance. Over the next several weeks I will be traveling extensively overseas for business and developing a new service offering for Luminosity Global, while also coordinating the cross-country relocation of my family. As a result, I have decided to repost a series I wrote very early on that many of you may not have seen – if you have seen these articles, I hope you will appreciate them just as much as you did a year and a half ago. I hope everyone is having a wonderful summer and enjoys the following series, Global Culture:
A great leader must be a great communicator. However, communication in a global context means communicating successfully across boundaries and borders. Cross-cultural communications are complex – often difficult and easily misinterpreted or misunderstood if not skillfully navigated. The ability to successfully connect across cultures can be facilitated, not by trying to understand the many nuances of every culture, but by understanding that there are basic orientations (or perspectives) that, if understood on a continuum basis, can foster the potential for leaders everywhere to leverage cross-cultural communications for a new energy boost to high performance in an increasingly complex global environment.
The truth is that there are very few leaders or companies on this planet that truly embrace cultural differences and leverage them for global success on a personal and organizational level – yet cross-cultural communications are an invaluable lever to global success. Those of you who are managing across countries and regions and who are willing to get the best out of the rich melting pot of cultures that you navigate, have the ability to build virtual bridges between cultures and geographic locations, creating thriving teams and organizations, that will enable you to become a Game Changer vs. a Game Player through effective global and interpersonal communications.
Integrating cultural orientations into your communications will allow you to unleash exponentially more human potential to achieve meaningful objectives – you will be better equipped to extend personal and organizational worldviews, bridge cultural gaps, and make communications relevant to a geographically dispersed workforce that will enable impossible futures across boundaries and borders.
There is no viable way around it – your cultural orientations impact the way you communicate. As you begin to have the ability to understand your own cultural orientations and communicate effectively across alternative orientations, you will begin to have the ability to leverage cultural differences constructively and for the benefit of all, communicating efficiently and effectively across your global organization. This capacity is of the highest importance for success in an interconnected and increasingly global marketplace.
In the highly competitive global markets in which we all reside, the aim is to achieve concrete impact and tangible results that are enabled through maximum performance across all regions. Challenging cultural assumptions and looking at yourself and your entire extended network (including customers) through a different cultural lens, and communicating back through that lens, will propel you beyond your previous limitations to discover creative solutions that are outside of your proverbial box – leveraging cross-cultural differences to achieve business results well beyond anyone’s expectations.
For the next few weeks, I will be discussing specific cultural orientations that will facilitate successful communications and business results.
Will you shift your paradigm for global success?
You can contact me at Sheri.Mackey@LuminosityGlobal.com or by visiting our website at www.LuminosityGlobal.com. Check back next week for the beginning of a multi-tiered discussion on understanding cultural orientations for successful communication Across Boundaries & Borders.
Posted in Communication, Cross-cultural, Culture, Global, Global Culture Series, Global Leadership, Leadership, Shifting Paradigms For Global Success, Value Creation, Will You Shift Your Paradigm For Global Success? | Tagged communication, competitive advantage, complexity, global business, Global Leadership, Global teams, influence, Leadership, results, success, transformational management, winning results | 1 Comment »
June 9, 2011
Some confrontation at work is expected, however if there are individuals in your organization with Chronic Confrontationitis, it’s up to you, as a leader, to protect your organization. Those afflicted by the disease separate people from general information, social situations, peers, tools to do their job, affection and admiration, as well as hard earned acknowledgement and praise. They actively create a culture where people feel “less than”, causing both emotional and physical stress. Without the acquisition of effective strategies to combat Chronic Confrontationitis, competent employees may damage their careers or become so uncomfortable with the conflict in the environment that they opt out all together.
If you, or individuals within your organization, are impacted by someone with Chronic Confrontationitis, there are several things you may want to consider:
- Don’t take it personally. Avoid becoming self-critical or becoming isolated. Cronic Confrontationitis is about the bully, not the target. There is nothing you could have done to deserve this behavior.
- Understand the circumstances. Even if you know historically that the individual is afflicted with Chronic Confrontationitis, give the initial benefit of the doubt. Ask the individual to clarify the intention of their confrontational approach.
- Don’t ignore the confrontation. Call it out. Point out what the afflicted individual is doing that is offensive and notify this person that you will not put up with it in the future. By calling the conduct into question, you’re putting the person on notice. Maintain your position and by the second or third attempt, the diseased individual will tire of spinning his wheels and move on to another target.
- Confront the offender in a professional manner. Don’t sink to their level. Stay as calm as possible. Chronic Confrontationalists are looking for a reaction and it will encourage them to come back for more.
- Listen to what the infected individual has to say – especially when they become aggressive, intimidating or hostile. Get their attention by starting your sentence with their first name, and keep direct eye contact. If they cannot control their behavior, give them time to cool off and suggest another meeting time.
- Respond appropriately. Sometimes the offense cannot be smoothed over with a clever tactic. You must respond to the individual in an assertive manner. Bullies don’t expect direct comebacks, which is why they take more liberties in what they say to those they expect compliance from. Most people avoid the toxic individuals or soften their response so as not to offend the offender — which weakens their credibility. Keep the response brief and pointed, in a tone that is authoritative and controlled.
- Remember you have choices. Many excellent employees leave organizations which allow Chronic Confrontationitis to run rampant. You don’t have to tolerate a hostile work environment. Knowing you have choices and investigating your options will give you strength. Remember, Chronic Confrontationitis is not about you. It’s about the afflicted person and his personality problems.
Read the rest of this entry ?
Posted in Chronic Confrontationitis part 2, Communication, Danger Series, Development, Global Leadership, Leadership, Planning, Strategy, Team Building, Value Creation | Tagged alignment, challenge, Change Management, communication, Leadership, organizational insight, Strategic Planning | 1 Comment »
