Archives For Strategic Planning

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Building and maintaining a strong, resilient organizational culture is one of the few phenomena that is truly all inclusive. Creating a successful company ethos depends on the positive collision of the right people (at all levels) and the right context. But what does it actually take to create a sustainable, remarkable company culture? The answer is complex, so over the next two weeks, we will look at culture first from a larger organizational perspective… and then again at ground level.

“It’s complicated” … A common response to developing organizational culture.

The lack of a clear, simple response as to how to build and sustain organizational culture is the reason most companies don’t have a great culture. All leaders theoretically want a great culture… and believe, if they repeat it enough, it will magically happen. However, wanting an amazing corporate culture and being willing (and committed) to creating one are two vastly different things.

Why? It’s just not obvious how to create a great organizational culture. After helping many clients through this exact same challenge, we know that there are some critical components in developing and maintaining an exceptional company culture.

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GLABB – a term that defines who I am professionally to a large extent. If you have followed my posts on this topic so far, you know where I stand on the term Global… as well as Leadership.  Today, let’s talk about what it means to work Across Boundaries…. because the reality is that it can mean many things to many people.

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In my world, working across boundaries is about lateral thinking… really comprehending that you are a single piece of a much larger puzzle and that your piece has a significant impact on the larger whole. It also means having the capacity to move across those boundaries to absorb knowledge from one context or discipline and apply it back into your area of expertise to create a free-flow of information – increasing your knowledge and the potential to “create a better mousetrap”. Think Leonardo DaVinci:

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The customer experience today is a battlefield in the global marketplace, as well as one of the only truly sustainable sources of competitive advantage. Today’s customers share their opinions around the clock and around the globe, making the customer’s experience central to your business performance.  The obvious truth is that it doesn’t take many bad experiences to lose a customer.

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In a recent global customer experience study by AchieveGlobal, 93% of companies said they would refuse to do business with a company again after three or fewer bad experiences. Multiple sources indicate businesses can lose 20-30% of their revenue from poor customer experiences – yet many fail to focus on the their customer experience strategy, creating a global performance chasm.

The Customer Experience Does Drive Your Business Results  

Over the past several weeks, I have communicated to you what I believe are some of the most challenging aspects of leadership today.  These are the facets of business, that because we do not do them well, we repeatedly see decreased motivation and loyalty, less than competent leaders and, ultimately, poor business results.  I began to think seriously about these challenges long ago – perhaps fifteen years ago!  For twenty years, I was a leader in global business and now, two decades later, I am still hearing of the exact same challenges from my clients as an Executive Coach, International Speaker and Author. Do you think we have a problem?

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 Over the past several weeks, I have communicated to you what I believe are some of the most challenging aspects of leadership today.  These are the facets of business, that because we do not do them well, we repeatedly see decreased motivation and loyalty, less than competent leaders and, ultimately, poor business results.  I began to think seriously about these challenges long ago – perhaps fifteen years ago!  For twenty years, I was a leader in global business and now, two decades later, I am still hearing of the exact same challenges from my clients as an Executive Coach, International Speaker and Author. Do you think we have a problem?

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Just as companies continue to reinvent themselves, leaders will always continue to face defining moments.  As those moments present themselves, some leaders will prove themselves risk adverse, preferring to observe and play it safe…while still others will accept the challenge and seek to make a significant and lasting difference – for their organizations and the people within. How you handle your defining moments will determine your legacy.

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The sad truth is that most leaders do not think about their legacy until it is far too late. Commitment and planning are required – legacies do not happen by themselves. Organizational legacies are built over time and have a “living” quality. In other words, your legacy grows and evolves as you do. Legacy is your contribution, your value-add… Unlike an heirloom, your legacy must be digested and absorbed by others before it can be passed on. If you do not consider and plan for your legacy, you will probably still leave one – but it will most likely not be the legacy you had in mind! Continue Reading…

As the New Year approaches, once again I find myself reflecting on both the challenges and the incredible opportunities that have presented themselves throughout 2013.  As I look back, there have been both good and not so good, but for the most part… I have been incredibly blessed.

New Year Resolve

I find myself to be both humbled and ever so grateful that you’ve given me the opportunity to connect with you – allowing me to share my thoughts and global leadership experience with you… to come to know some of you just a little bit. As I look back, there have been so many valuable interactions, comments and insights from all of you. I am so fortunate to have you in my network and I look forward to continuing our journey of continuous growth together in 2014. These are the things that truly matter… Continue Reading…