Gossip is as old as mankind, and if you have drama in the workplace – you more than likely have gossip. They can be found in nearly every workplace, these conspiratorial conversations that are more often than not unverified, unsubstantiated, and occasionally unseemly. It can be the type of chatter that can appear, at face value, as harmless speculation or good-natured teasing, but if left unchecked, has the potential to severely impact your ability to generate positive business results. Leaders need to recognize that gossip can have a profound effect on their bottom line, and that not having a strategy to handle it could be a recipe for disaster.
It may sound like a harmless, unavoidable by-product of corporate life, but left unchecked, gossip can wreak havoc on company morale and efficiency. A negative work environment is a less productive work environment. Gossip can create an uncomfortable atmosphere – not only for the person the gossip is about, but for everyone in the workplace.
Gossip can often become likened to the old childhood game of “Telephone”, where one person starts the spread of information, and by the time it reaches the last person, it has evolved and changed into something entirely different. Some gossip may have truth to it, while other information carried on the gossip relay may be false. Either way, gossip is a harmful means of communication and should be avoided.
Here are just a few destructive results of gossip in the workplace:
- Wasted time and lost productivity
- Severe erosion of trust and morale
- Hurt feelings and the possibility of reprisals
- Miscommunication leading to conflict, missed opportunities or misinformation
- Heightened fear or falsely raised expectations
- A “toxic” work environment
Now that you understand the serious impact that gossip can have, what can you do about it? First, you need to understand that you are not likely to completely eliminate it. However, you also need to understand that how an organization deals with habitual gossip can be mean the difference between growing and thriving… or disintegrating from within. Understanding the effect it has on achieving your organization’s goals and objectives, your goal should be to limit gossip to the greatest extent possible. Below are some tips for controlling gossip in the workplace: